See something
that breaks the law?
How to report illegal content and what to expect when you do. Last updated: 14 May 2026.
1. What we treat as illegal content
Glitchdeals is a UK-based service. We treat content as illegal if it is unlawful under English law, including but not limited to: • Threats, harassment, or stalking under the Protection from Harassment Act 1997. • Hate speech under the Public Order Act 1986 or the Communications Act 2003 s. 127. • Content sexualising children or facilitating child sexual exploitation. • Content encouraging or assisting suicide or self-harm. • Content that infringes copyright, trade marks, or other intellectual-property rights. • Defamatory statements within the meaning of the Defamation Act 2013. • Doxxing — publication of another person's private information without lawful purpose. • Content promoting fraud, including fake-deal posts, fake reviews (prohibited under the Digital Markets, Competition and Consumers Act 2024), or phishing.
2. How to report illegal content
Email legal@glitchdeals.co.uk with: • The exact URL of the page where the content appears. • A short description of what the content is and which category in Section 1 it falls under. • Your name and contact email. Anonymous reports are processed but cannot be acknowledged. • If you are reporting infringement of your own rights (copyright, defamation, image use), please tell us in what capacity you are reporting (rights-holder, agent, individual subject of the statement). For copyright infringement specifically, we follow the standard UK / EU notice-and-takedown procedure — please include the standard "good faith belief" statement and the assertion that the information in the notice is accurate.
3. What happens next
Our response times are: • Acknowledgement: within one working day. • Initial assessment: within 24 hours of a complete report (24 / 7). • Decision on action: within 5 working days for ordinary cases; sooner for content that creates an immediate risk of harm (CSAM, credible threats of violence). If we conclude the content is unlawful, we remove or de-list it and notify the user who posted it (unless doing so would prejudice an investigation by law enforcement). If we conclude the content is lawful, we tell you why. You retain your right to pursue the matter directly with the user, with the relevant retailer, or with the courts.
4. Online Safety Act 2023 — our position
The Online Safety Act 2023 imposes duties of care on user-to-user services and search services. Glitchdeals carries user-generated comments, votes, deal reports, and deal submissions, which makes us a "user-to-user service" within the meaning of the Act. Based on our user numbers and content profile we are well below the thresholds Ofcom has set for "categorised services" with the heaviest duties, but we still treat the OSA's "illegal-content duties" (s. 9 and Sch. 5) as the floor for our moderation policy. This page is one of the ways we discharge those duties.
5. Repeat offenders and account suspension
Users whose content is removed for illegality, or who repeatedly submit content that breaches our Terms or Community Guidelines, will have their account suspended or terminated. Suspended accounts cannot vote, comment, submit deals, or interact with other users. Where a referral to law enforcement is appropriate (CSAM, credible threats, large-scale fraud), we will report and cooperate with the police, the National Crime Agency, Action Fraud, or the Internet Watch Foundation as the case requires.
6. Transparency
We do not currently publish a periodic transparency report because our moderation volume is too low for meaningful aggregate statistics. If and when our scale crosses the threshold where a report would be informative, we will publish annual figures on takedown notices received, action taken, and appeal outcomes.
Report illegal content
See also our Community Guidelines and Terms.
Email Legal