What the law
gives you.
Plain-English summary of your rights when you buy through a Glitchdeals link. Last updated: 14 May 2026.
This page is a summary written for non-lawyers and is not legal advice. For tailored advice, contact Citizens Advice on 0808 223 1133 or a qualified solicitor. The statutes named below are the primary source — if a summary on this page conflicts with the underlying Act, the Act wins.
1. Glitchdeals is not the seller
Glitchdeals lists pricing information about products sold by Amazon UK. We are not party to any contract of sale. When you click "Get Deal" you are taken directly to Amazon's product page; the contract that forms when you check out is between you and Amazon (or the Amazon marketplace seller). Your statutory consumer rights, including all of the protections summarised below, run against the seller — not against Glitchdeals.
2. The listing is an invitation to treat
Under English contract law (Pharmaceutical Society of Great Britain v Boots [1953] 1 QB 401, applied to online listings in the leading guidance from the Competition and Markets Authority), a price shown on a product page is an "invitation to treat", not an offer. Your click of "Place Order" is the offer; the seller accepts when it dispatches the goods or sends an acceptance email — Amazon's standard terms explicitly say this. That means a retailer is generally entitled to cancel a transparently mispriced order before dispatch and refund you in full. In practice this most often happens with the most extreme algorithmic glitches — the deals our pipeline flags as CRITICAL_GLITCH. Order anyway; you have nothing to lose. Refusal to honour is allowed; refusal plus refusing to refund is not.
3. Consumer Rights Act 2015 — your statutory rights
When the seller accepts your order, the Consumer Rights Act 2015 implies the following statutory rights into the contract. They cannot be excluded: • Goods must be of satisfactory quality (s. 9). A reasonable person, knowing the price and description, must consider the goods acceptable. • Goods must be fit for any particular purpose you made known to the seller before purchase (s. 10). • Goods must match the description and any model, sample, or pre-contract information (ss. 11–12). • Within 30 days of delivery you have a short-term right to reject for a full refund if the goods fail any of the above (s. 22). • After 30 days the seller has one opportunity to repair or replace before you can again reject (ss. 23–24). • Digital content must be of satisfactory quality, fit for purpose, and as described (ss. 34–36).
4. Consumer Contracts Regulations 2013 — distance-selling cancellation
Because every Glitchdeals link is to a distance contract (i.e. concluded online), the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a 14-day "cooling off" right to cancel from the day after delivery — for any reason at all, including changing your mind. The seller must refund the price and the basic outbound delivery charge within 14 days of receiving the goods back. Some categories (perishables, sealed audio/video opened after delivery, custom-made goods) are excluded.
5. CPRs 2008 — protection from misleading or aggressive practices
The Consumer Protection from Unfair Trading Regulations 2008 (often called "the CPRs") make it an offence for a trader to use misleading actions, misleading omissions, or aggressive commercial practices that cause the average consumer to take a transactional decision they would not otherwise have taken. Examples relevant to online deals: inflating a "was" price purely to manufacture a discount, falsely claiming an offer is time-limited, or omitting essential information like total delivery cost. The CPRs are enforced by Trading Standards.
6. DMCC Act 2024 — fake-review and drip-pricing rules
The Digital Markets, Competition and Consumers Act 2024 came into force on 6 April 2025 and is enforced by the Competition and Markets Authority (CMA) with civil fines up to 10 % of global turnover. It bans submitting, commissioning, or hosting fake reviews; it requires "all-in" pricing (mandatory charges must be included in the headline price); and it expands the CPRs' misleading-practices framework. Glitchdeals does not collect product reviews and does not run drip-priced check-outs, but you can rely on the DMCC against the retailer at the other end of any link on this site.
7. Faulty goods, refunds, and returns process
For any Amazon UK purchase made through a Glitchdeals link, the route to a refund is the same: 1. Go to your Amazon account → Your Orders. 2. Open the order and choose "Return or replace items" (faulty goods) or "Cancel items" (within the 14-day cooling-off window, before dispatch). 3. Follow Amazon's flow. Amazon's published returns policy is generally more generous than the statutory minimum. 4. If Amazon refuses and you believe the refusal is unlawful, your next steps are: (a) Amazon's A-to-z Guarantee for marketplace sellers, (b) Section 75 chargeback if you paid by credit card for £100–£30,000, (c) chargeback rules under your card scheme for debit cards, (d) reporting to Trading Standards via Citizens Advice (0808 223 1133), (e) small-claims court (England & Wales) for amounts under £10,000. Glitchdeals will assist where we can but we are not a party to the contract and cannot compel a refund.
8. Reporting an unsafe or non-compliant listing
If you see a deal on Glitchdeals that looks fraudulent, dangerous, or non-compliant (counterfeit goods, banned items, products without UKCA/CE marking where required), please tell us at legal@glitchdeals.co.uk. We will review and de-list if appropriate. We also report serious cases to Amazon and, where relevant, to the Office for Product Safety and Standards.
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